Developing a framework for the implementation of knowledge management within skills development providers in South Africa

Abstract

Organisations view knowledge management (KM) as an essential strategic resource and an element of competitive edge over rivals. Although numerous scholars have extensively studied knowledge management, studies on KM within Skills Development Providers (SDPs) are lacking. Knowledge management has been practised in organisations; however, there are no formalised structures or frameworks for its implementation. This assertion is worrying since SDPs are operating in the knowledge economy through the facilitation of skills training and development programmes. It is crucial to have a framework for the implementation of knowledge management that will assist through the creation, acquisition, storing, dissimenation and utilisation of both types of knowledge tacit and explicit throughout the skills development providers. The primary aim of this investigation was to formulate a framework for the implementation of knowledge management within skills development providers in South Africa. This study was grounded on both the Knowledge-Based-View and Resource-Based View theories founded on the principle about the nature of knowledge, resources and their role within the organisation. Moreover, the thesis was oriented and guided on both the pragmatism and interpretivism research paradigms. Therefore, the parallel mixed-method research was implemented for the investigation. A non-probability sampling methods (convenience and judgemental sampling techniques) were employed in the study. The quantitative data collection made used of 237 completed questionnaires from the employees, whereas for qualitative data gathering, 18 interviews were conducted with the owners/managers of SDPs operating within North West Province of South Africa. Data analysis of the quantitative research was performed using the Microsoft Excel and SPSS software to present the descriptive analysis, and the data analysis of the qualitative research was performed through the Atlas.ti software to illustrate the research themes that emerged from the study. From the findings, the employees were able to identify different categories/types of knowledge available at their organisations. Morever, the findings revealed that, within SDPs, the employees understand and are familiar with the concept of KM. The knowledge management processes presented a notable prevalence within SDPs. Despite the absence of a structured framework for knowledge management activities, it is noteworthy that these processes are indeed implemented. The findings presented that the KM enablers, i.e. leadership, culture and technology, exist within SDPs. Furthermore, the significant importance of system tools in facilitating knowledge management was recognised within the skills development providers. Lastly, the primary objective of the investigation was achieved by developing a framework for the implementation of knowledge management within skills development providers.